5Communication is a central element to understanding your remodeling project, and during the initial consultation we ask questions and actively listen to generate an image of your project hopes and dreams. Understanding is crucial to successful remodeling, and allows us to focus on you and your vision. During this initial consultation our goal is to have a thorough understanding of the project, and we take measurements in order to provide you with projected budget range based on similar past projects. If our budgets align, and you choose to move forward, we retain a Design Fee and a Design Agreement is signed.

Page 16 After-minOnce the objective is firmly in our minds, we offer suggestions and recommendations based upon our skill and expertise. During the Design Phase, the work scope is closely detailed and all potential costs identified and revisited. We want to ensure your fin ished project exceeds your expectations, and we take the attention and time to explore all options and discuss all possibilities you have in mind. Clear communication is crucial during this process to ensure your complete comfort and delight in the design concept and project scope. Once the project is developed, and approve d, we move forward with a signed Project Agreement Contract and your deposit is accepted.

2This is where the fun begins!

We will help you navigate the selection of all necessary components to accent and define your newly remodeled space, which includes fixtures, counters, cabinets, tile, paint colors, and more. To support you in this endeavor, our in-house design consultant will schedule your appointments and accompany you to lend her suggestions, or manage the process on your behalf. This is part of our BKB Concierge Service, and is complimentary for our clients.

7Your home remodeling project begins!

At this point, most selections are finalized and the design confirmed. A construction contract is signed with a project cost that outlines project details and selections. W e communicate with you frequently during the project to update you on the progress and monitor your experience and comfort , and to verify that all your expectations are met, and exceeded. Our commitment to cleanliness ensure you that the job site is kept clean throughout the project duration, for your comfort. We sweep and vacuum daily, hang tarps to limit the dust and debris, and perform our work with respect to you and your home. Upon project completion, your newly renovated space is scrubbed and vacuumed thoroughly, and the remodeled area ready for its intended use.

4Long after the last nail is in place, we continue to ensure your satisfaction with a two -year Warranty on our workmanship. Your complete satisfaction is our goal and we are available to you for any reason. Our Communication, Excellence, Cleanliness, and In novation means that your remodeling experience with us includes the highest level of customer service, relationship integrity, and extraordinary craftsmanship. The truth is measured in our vast repeat clients and client referrals.